Good Molecules products can be purchased from our website "[GoodMolecules.com](https://goodmolecules.com/)" at "[Beautylish.com](https://www.beautylish.com/b/good-molecules)" and "[Ulta.com]()" in the United States.

Please see our [Where to Buy](/pages/where-to-buy) page for the full list of Ulta stores nationwide.

Item Title

We accept: Afterpay North America, American Express, Apple Pay, Diner's Club, Discover, Google Pay, JCB, MasterCard, Visa and Shopify Pay.

Payment

Yes, but there is a very limited amount of time to do that. Please reach out to us ASAP at [support@goodmolecules.com](mailto:support@goodmolecules.com). If your order has not shipped yet, we may be able to change the address for you. We cannot guarantee this, but will do everything we can so you can receive your order.

Oh no! Please reach out to us at [support@goodmolecules.com](mailto:support@goodmolecules.com) with your order number so we can assist you further regarding your order.

Try switching your web browser to Google Chrome. If the problem persists, please contact us at [support@goodmolecules.team](mailto:support@goodmolecules.team).

Thanks for placing your order with us!  Typically your order will ship within 2-5 business days. Once your order is shipped, we'll send you an email with a link to track the delivery status.

We're sorry to hear that you want to cancel your order. There is a small window of time to cancel an order if the order has not yet shipped. 

Reach out to us at [support@goodmolecules.com](mailto:support@goodmolecules.com) to request an order cancellation if the order has not yet shipped.  Please be sure to include your order number in the request.

If the order is cancelled, you will receive an email confirmation that includes the refund processing time frame.

Thank you for shopping with us! While we'd love to be able to add more items to your order, because of our fast turnaround, we aren't able to do so. We do have two alternate options:  
  
1\. You can contact us to cancel the original order, as long as it hasn't shipped, and replace it to include any extra items. If you choose this option, please just know it can take a few days for the refund to reflect on your account.

  
2\. Place a second order for the products you left out. If you would like us to take care of this, we are happy to do so! You can contact us at [support@goodmolecules.com](mailto:support@goodmolecules.com).

We're sorry to hear your order was accidentally cancelled! Once an order is cancelled, we are not able to reverse it.   
  
You may simply replace the order or feel free to contact us at [support@goodmolecules.com](mailto:support@goodmolecules.com), and we would be happy to place the new order for you.

Once the shipping carrier has picked up your order from our Fulfillment Center, please allow 24 to 48 hours for the tracking information to be updated with the estimated delivery date.

For any questions regarding the Afterpay payment method, please reach out to Afterpay customer service team and the Help section on their website located here - [https://help.afterpay.com/hc/en-us](https://help.afterpay.com/hc/en-us "https://help.afterpay.com/hc/en-us").

To ensure your order arrives in time for Christmas, be sure to place your order by no later than 12pm Pacific Time on Friday, December 15th.   We recommend placing your order as soon as possible in case of unforeseeable delays.

Holiday order

Please allow us 2-5 business days to process and ship your order. Once it is ready to be shipped, we'll send you an email with the tracking information.

For shipments within the US - please allow 3-10 business days for delivery of your package.

For international packages - please allow up to 25 days for delivery of your packages.

Yes. We ship internationally. Shipping costs will depend on the country and weight of your package. This will be calculated during checkout.

At this time, any applicable duties and taxes will be due by you upon delivery of your parcel by the shipping courier. You must pay these fees at time of delivery in order to receive your package.

Your order will ship from one of our locations in the US.

While we're always working towards making our products available to ship to more countries, we can only ship to the countries listed at checkout at this time!

While we're happy to ship to a freight forwarding service, Good Molecules is not liable for any lost or damaged orders that have been shipped using freight forwarding service. We suggest working with the freight forwarding service further should this occur.

All Good Molecules products have an expiration date. Please check the PAO, or period-after-opening date on all our packaging. This should look like a small open jar with a number inside. This refers to the number of months we recommend using the product before disposing.

Our products are carefully formulated to be safe to use. However, like with any new product, we highly recommend doing a patch test beforehand.

As every person is unique, and women who are pregnant may be especially sensitive to certain ingredients, we recommend that anyone who is under a doctor’s care consult with that doctor before using any new personal care products from any source.  
  
We suggest bringing the product(s) ingredients list to your physician who can best address whether this product is safe for use while pregnant or breastfeeding.

Sorry we are out of stock of an item you'd love to purchase-- we definitely wish we were able to restock right away, but it can take a bit of time to receive additional inventory. The best way to receive a restock notification is to sign up for our email marketing newsletters!

Rest assured, every product we sell is real and authentic. Good Molecules products can be purchased from our website "[goodmolecules.com]()", at "[beautylish.com]()", and "[Ulta.com](http://ulta.com/)" in the United States.

We cannot guarantee the authenticity of Good Molecules products that are purchased outside of our site or not from one of our authorized retailers.

Yes, our products are available in all Ulta stores nationwide. We're working to expand our product availability through different channels.

Since everyone's skin chemistry is unique and processes ingredients differently, we cannot predict when results become noticeable.

We do recommend giving the products a chance to work by maintaining at least 2 weeks to a month of regular use. If you experience irritation at any point, we recommend discontinuing use right away.

If you are less than completely satisfied with your purchase, please contact us at [support@goodmolecules.com](mailto:support@goodmolecules.com) within 60 days of receiving your order.

We will be happy to assist with a refund. Refunds are made to the original form of payment (e.g., credit card, PayPal or store credit).

**Black Friday Festival exceptions -** Skincare Mini-Fridges, bundles, and store packs are final sale. Only individual items are returnable.

Please email us at [support@goodmolecules.com](mailto:support@goodmolecules.com), and we will assist you with your return.

If you haven't already, be sure to sign up for our email newsletters! We will let you know about our latest launches or promotional offers.

In place of frequent discounts we strive to continually offer effective skincare packaged sustainably at a great low price point!

While we do not provide samples, we do offer a 60 day satisfaction guarantee which can be explored here: [https://getgoodmolecules.com/pages/returns-refunds](https://getgoodmolecules.com/pages/returns-refunds "https://getgoodmolecules.com/pages/returns-refunds")

We'd love to talk further! For any collaboration or press inquiries, please reach out to pr@goodmolecules.com.

We can be reached at [support@goodmolecules.com](mailto:support@goodmolecules.com).

Please contact our PR team at [pr@goodmolecules.com](mailto:pr@goodmolecules.com).

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